Learn how to update your personal details with SASSA—bank account, address, phone number, dependents or grant type. A clear, step-by-step.
Why Updating Your SASSA Information Matters
Keeping your information current with SASSA—from your bank details to your address—is crucial. Inaccuracies can lead to payment delays, declined grants, or even overpayments that you’ll have to refund later. Updating your info means you’re in control and that payments arrive safely, on time, every time.
2. What Information You Can Update
SASSA allows updates for:
- Contact details – phone number, email
- Banking info – account number, bank branch
- Address – residential and postal
- Beneficiary changes – death, grant classification (e.g. from Older Person to Disability)
- Identity changes – corrected names, marriages, or new ID numbers
Making these updates ensures your profile stays accurate and benefits continue seamlessly.
3. Two Ways to Update: Online vs In‑Person
Online Updates
Best for simple changes, like phone, email, or bank details.
- SASSA SRD WhatsApp Line or official SASSA portal
- Bank details can often be changed via WhatsApp chat using secure steps
Advantages: quick, available from home, safe
Limitations: some changes (like legal name or address) must go in person
In‑Person Updates
Required for major changes: address, marital status updates, medical changes
- Visit your local SASSA office
- Bring original documents and certified copies
4. How to Update Online: Phone, Email, or Bank Details
4.1 Using the SASSA WhatsApp Chatbot
- Save the official number
- Say “Update details” and follow prompts
- Attach certified bank statement (ID, account number, branch code)
- Submit and receive a confirmation message
4.2 Using the SASSA Portal
- Login at the official SASSA site
- Go to “My Profile,” select the detail to update, and upload documents
- Hit “Submit” and wait for SMS confirmation from SASSA
5. How to Update In‑Person: Address, Name, Grant Type
Step 1: Gather Documents
- Proof of new address – utility bills, lease, or affidavit (≤ 3 months old)
- Certified ID with changes (e.g., marriage or name change)
- Court documents, if relevant (e.g., marriage or divorce decree)
Step 2: Visit Your Local SASSA Office
Explain what needs updating and hand over documents
You may receive a Service Reference Number (SRN)—keep it safe for follow-up
Step 3: Let SASSA Verify
They verify details with Home Affairs, banks, etc., and may call you to confirm
Step 4: Wait for Confirmation
SMS may take 7–14 days. Meanwhile, keep your previous info while the update processes
6. What to Expect During the Update Process
- SMS confirmation – “Your banking details have been updated”
- No confirmation? Call 0800 60 10 11 or visit to follow up with your SRN
- URGENT CHANGES require priority tracking to avoid missed payments
Troubleshooting Common Issues
7.1 SMS Delays or No Confirmation
If you’ve submitted updates online but haven’t received confirmation within 14 days:
- Call 0800 60 10 11 with your Service Reference Number (SRN)
- Visit your nearest SASSA office with your ID and proof of submission
7.2 Bank Account Validation Fails
Common causes include:
- Incorrect branch code or bank details
- Bank refusing payments due to closed or invalid account
Fix:
- Check your bank statement and branch codes
- Re-submit info via WhatsApp or online portal
- Alert your bank to expect a small SASSA test payment
7.3 Address Changes Not Reflecting
If SASSA doesn’t update your new address:
- Make sure proof of residence is under your name
- Visit again with utility bill or municipal statement plus affidavit
- Ask the agent to record your SRN in their system
8. Special Cases: Fraud, Bank Errors & Address Disputes
8.1 Identity Fraud
If your details are changed without your consent or someone hijacked your grant:
- Report to police and request a case reference number
- Notify SASSA immediately for a freeze on your file
- Visit SASSA office with case reference and ID to correct info
8.2 Bank Features Disable Payments
If your bank flags SASSA transfers:
- Check with your bank to ensure they accept government payouts
- Re-link your account through SASSA’s WhatsApp channel
8.3 Address Disputes
If you’re in a rental, stay with friends, or relocation is pending:
- Provide an affidavit stating your new address
- Bring a utility bill or letter as proof
- Confirm with your employer or care institution if applicable
9. Updating After Death or Dependents Change
9.1 Death of a SASSA Beneficiary
For older persons or disability grants:
- Inform SASSA within 14 days
- Submit death certificate and surrender assault cards
- New household members must reapply or qualify
9.2 Changes in Dependents
If your grant depends on number or status of dependents (e.g., disability or child grant):
- Submit updated documents (birth certificates, dependency affidavits)
- Visit SASSA to adjust grant if necessary
- If no longer eligible, your grant may be canceled—important to avoid fraud
10. Five-Step Checklist for Smooth Updates
| Step No. | Task | What It Requires |
|---|---|---|
| 1 | Confirm what needs updating | Bank, address, contact, dependents, or ID |
| 2 | Gather documentation | Certified proof of change (bank, utility, affidavit) |
| 3 | Choose update method | Online (WhatsApp/Portal) or in-person |
| 4 | Submit details with reference | Keep screen/shown confirmation or SRN |
| 5 | Track outcome | SMS, call center or office follow-up |
11. Tips to Avoid Future Issues
- Certify your documents every 3 months
- Keep copies and reference numbers of updates
- Use the same phone number throughout your application/grant
- Check status monthly, especially after any move or bank change
- Update your bank account before it closes to prevent bounced payments
12. Putting It All Together
Updating your information with SASSA—be it a phone number, bank account, or change in beneficiaries—is more than bureaucracy. It’s about protecting your income, securing benefits for your family, and granting peace of mind.
Disclaimer
This article is for informational and educational purposes only. It is not affiliated with, endorsed by, or officially connected to the South African Social Security Agency (SASSA), the Department of Social Development, or any government institution.
While we strive to ensure the accuracy and timeliness of the information provided, we do not guarantee the completeness, reliability, or suitability of this content for your individual circumstances. Readers are advised to consult directly with SASSA or visit their official communication platforms for the most up-to-date and accurate information.
The steps, timelines, and outcomes described may vary depending on your personal details, eligibility status, and government updates. We are not responsible for any decisions made based on this content.
If you are unsure about your grant status or need help with your application, please contact SASSA directly at 0800 60 10 11 or visit your nearest SASSA office.
